Testimonials
Sales
After completing customer feedback forms…
%
100% of our customers said they would recommend us to friends and family
Customers rated our process 9.7 out of 10 for ease
The average rating for customer service score was 9.5 out of 10
The average overall experience rating was 9.7 out of 10
Everything was perfect, all [members of staff] were brilliant; keep doing what you’re doing its brilliant, thank you.
No [improvements to be made]. Came to my house with model of car I was thinking of getting, tried mobility scooter in it to make sure it would fit. Did the order there and then… Got the car today and it all went very well and with ease all along. Everybody I have delt with at Alfred Bekker has been very friendly and efficient.
No recommendations! Couldn’t be happier with the customer service and our overall experience. Amazing customer service from all members of staff. Constant updates and always helpful with any questions we had! Stuart was so helpful and was always at the end of the phone whenever we called. He really made the whole process stress free and was beyond helpful!
Stuart Howell was exceptional, he was very patient and explained all the processes of converting my new vehicle. His colleagues were also very helpful.
No [improvements], the service was great.
No improvements, everything went well. Stuart was very knowledgeable and helped me navigate the process of obtaining a new car for my daughter.
Staff are very friendly and easy to communicate with. Jack and Beth went the extra mile to make my daughter feel part of the process and were very friendly in their approach.
No [improvements], the customer service face to face and over the phone was second to none!
All members I had contact with were courteous and polite.
Very happy with the service received, the young man who carried out the service was great. A credit to your company.
No improvements, every member of staff was very friendly and helpful. The new car was delivered and everything was explained including using the adaptions. We have been very happy with the vehicle and we are using the adaptions regularly.
Really good delivery and home demonstration.
The delivery chap was excellent.
After-Sales Service
After completing customer feedback forms…
Customers scored their engineer a 9.8 out of 10
Customers rated their satisfaction with after-sales a 9.5 out of 10
Customers rated their overall experience with after-sales a 9.3 out of 10
Craig went above and beyond to complete what was necessary. He was very friendly and had to work in difficult conditions for the most part. Thank you.
The whole experience was very positive and pleasant. Craig who did the visit was very helpful and pleasant. He answered all my questions and was very patient demonstrating particular features. Overall I would rate my experience as a 10.
More Testimonials
Dear Brian,
I would like to take this opportunity to thank you and your colleagues for the excellent service you have provided me.
Recently finding myself permanently in a wheelchair, the prompt conversion and delivery before Christmas of my WAV was the best possible present I could’ve wished for.
The freedom it has afforded me has meant that for the first time since March 2020, I’ve had the opportunity to leave the surroundings of my village and venture further afield.
You made the whole process so easy for me from the initial contact I made with you, the demonstration you provided, the placing of the order, your sourcing of the vehicle, the speedy conversion and ultimate delivery.
Thank you again for everything you have done for me, and I wish you all a fruitful and prosperous 2021.
I couldn’t be anymore happier with my new car! That’s all thanks to Brian and the team. After having a bad time with my previous vehicle and continuous issues, I was left with having no choice but to cancel the lease and order a new car. So I was recommended to speak to Brian at Alfred Bekker, and he has been nothing but helpful from day one. I ordered the car in February and, unfortunately, lockdown happened and I was left to wait in limbo for the vehicle which has taken 8 months to arrive.
I have had the best service I’ve ever had in the six years of being a Motability customer, and can’t thank the team enough for their continuous communication, updates, and help.
So thank you again, Brian. I am absolutely over the moon, and Cameron loves his new car!
We want you to know that we are very pleased with the quality and service provided by Alfred Bekker.
Brian was our main contact who took very good care of us. He went out of his way to make sure we got the car that best suited our needs. Throughout the pandemic, Julia kept us informed on the progress and problems that the pandemic was causing.
Alfred Bekker has consistently made the effort to assist and help us with advice with the selection and adaption of our vehicle.
We now have the vehicle that meets our needs perfectly. Keep up the good work it is very much appreciated.
PS Brian enjoys his coffee and ginger biscuits! 🙂
I have been using Alfred Bekker for years. They have very friendly and knowledgeable staff. They supply quality hand controls and they fit them very well.
We took our mobility WAV over four weeks ago we are very pleased with the performance of the car.
We would like to express our thanks to your team and, specifically, Brian McLaughlin who brought the demonstration car out and helped us no end with the choice of the vehicle which serves our needs both my wife in her wheelchair and the ease of the strapping. He explained all the features of the car, he was always respectful of our needs
Everyone we have spoken to has given 110% service. It has been a pleasure to find such helpful, reliable people and they are all a credit to your company.
I have visited Bekkers many times since 1996 for pedal extensions to my cars, and more recently for a boot strap to be fitted to make it easier for me to close my boot. I am also very happy with the seat modification you did shortly after that. I have always been very pleased with the service and help from all staff members, both in the office and workshop. I would recommend you to my friends.
My first contact with your company was many years ago, through Brian Page Adaptions (Pooley Green), then I found out more from your website. I was happy with the previous three installations, so stayed with you. My most recent adaptation installation was a positive experience from a technical point of view, but equally the kind and understanding Salesperson impressed me with her professionalism. Many thanks.
When I was diagnosed with my medical condition, I received help and guidance from Alfred Bekker personally. This gave me the chance to continue driving a car and maintain my independence. Alfred Bekker are an excellent firm to deal with, they provide a first class service and easy to use hand controls.
Following a poor experience with another adaptation company, we looked around for alternative organisations to supply our adaptations. As a consequence, we have now has four vehicles adapted by Alfred Bekker.